JIRA Onboarding Guide

Enabling a streamlined process of being able to report bugs, issues, and change requests are essential for a seamless web experience. Not only do your team and business benefit from a help center, but your target market’s user experience is ultimately elevated. In order to do that, organisations need a tool like JIRA Help Desk.

Offered by Atlassian, JIRA Help Desk is a user-friendly software that is cost-effective and customisable. With its issue and request management features, this tool centralises incoming tickets, updates, and solutions progress. Service requests made by customers can be organised, automated, and categorised with ease, and service engineers are able to work on tasks efficiently. 

So how does JIRA service desk work? Addressing tickets in a timely manner without compromising the quality of the resolution helps businesses take control of their systems. JIRA Help Desk empowers the development of IT and customer support operations with its simple user interface (UI) and easy-to-use functionalities. 

Teams can access requests from various channels that include a business’ preferred chat tool, email, or tailor-made request forms. Additionally, a self-service portal that is powered by artificial intelligence (AI) and machine learning (ML) can be leveraged in knowledge base creation. 

Ticket management can be a time-consuming and tedious process but this software allows your agents and teams to collaborate, report, and track solution progress in real-time. GTECH dives deeper into this asset and walks you through how does JIRA service desk work in this JIRA onboarding guide. 

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