As COVID-19 spread rapidly across the world, it made a colossal impact on many countries. To help cope with the mental health during this time, Al Manal Humanitarian in partnership with Dubai Women Establishment and Dubai Healthcare City launched an initiative, ReacHer, to provide support for women in collaboration with a selection of mental health practitioners, including psychologists, psychiatrists, and therapists.
The initiative comprises a WhatsApp number through which women reach out to mental health practitioners. They can further go on to book sessions either via a telephonic phone call or video-conference.
The initiative comprises a WhatsApp number through which
The ReacHer initiative was broken down into 2 phases:
GTECH helped set up a Whatsapp messaging platform that could be used by operators who were divided into teams of First Responders and Doctors. The platform was configured to enable a Whatsapp Business account which could be accessed by operators from different parts of the city.
GTECH helped set up a Whatsapp messaging platform that could be used by operators who were divided into teams of First Responders and Doctors. The platform was configured to enable a Whatsapp Business account which could be accessed by operators from different parts of the city.
Due to the sensitivity of the conversations held between the operators and users, the platform is accessible only to pre-screened authorized personnels from Dubai Healthcare City.
Due to the sensitivity of the conversations held between the operators and users, the platform is accessible only to pre-screened authorized personnels from Dubai Healthcare City.
n auto-response message is sent to clients who reach-out via the WhatsApp number out of working hours. All messages received while operators are offline are listed separately.
First responders have the ability to add notes/comments against a user while assigning them to a doctor, in the process giving the doctor a background on initial conversation. The notes can also be used by first responders to keep track of users who required a followup.
The messaging platform generates reports based on
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